What is your cancellation policy prior to scheduling?

Once your order is received and processed, our Logistics team will contact you on the phone number listed on your online order. We will attempt to contact you via telephone, email (if provided) and text message (cell phones only), or any combination of these. (Stores using telephone only at this time). Unfortunately after 3 unsuccessful attempts or 36 hours (Mon-Fri), whichever comes first, your order will be cancelled and you will have to replace it at oneplant.us

*For any orders being cancelled a note must be added to biotrack under the patient’s profile with the call attempts made along with the date and time.