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Frequently Asked Questions

Delivery & Pickup

How does Curbside Pick-up work?

Order online with Curbside and we’ll bring your order right out to your car. Learn More

How does Delivery work?

Once your order is placed, you will receive an email confirmation that your order has been received. A scheduling agent will contact you from 1-877-308-3344 to set up your delivery. Please be on the lookout for the call to avoid scheduling delays. We suggest that you save our toll free number in your phone as well under One Plant. Learn More

How Do I Know Which Delivery Hub To Choose?

When you enter your address or share your location, you will be automatically directed to the correct delivery hub and see the inventory available for your area.

Where Do You Deliver?

We currently deliver to most of the state of Florida. Please enter your address in our e-commerce system to see if we deliver to your area.

Is There a Delivery Fee?

Orders over $100 qualify for free delivery. Orders under $100 after all applicable discounts will incur a $25 Delivery fee.

How Long Does it Take To Get a Delivery?

Most orders are delivered in 48 hours or less. In areas within a few miles of our stores, we offer same-day delivery. When you place an online order for delivery, your soonest delivery options will be available to select from in a drop-down at checkout.

What Is The Delivery Process?

Once you place your order online, a customer service member will verify your order and your patient eligibility. Once verified, a customer service rep will call you to confirm a delivery window.

Your order will be delivered by one of our 2-person delivery teams. They drive a white van. FYI the van is unmarked, as the state does not allow our business name or logo in any form on a delivery vehicle. Our professional team is very discreet and helpful. You will need to be present during the delivery and have a valid ID to verify that you are the patient or the patient-caregiver who placed the order.

Pricing

Do You Offer Veteran's Discounts?

Yes! We offer our active and retired military 25%* off. Online, you will need to upload your identification at the time of order and also show at delivery. In-store, please just show your military ID.

*Some restrictions may apply. Please note that discounts are not stackable.

Do You Offer A New Patient Discount?

Yes, you can select either delivery or in-store pick-up order on our website and use the code “NewFan.”

Please note that discounts are not stackable.

Do Your Discounts Expire?

We cannot guarantee that any promotion will last forever. We try to always post an expiration date on any promotion, but all offers are subject to change.

Please note that discounts are not stackable.

Do You Offer Any Other Discounts For Groups Such As Low Income, Or Seniors?

When we introduced our everyday savings program ‘The More You Buy the More You Save’ we eliminated those discounts. The savings are now even greater and available to everyone. We offer our discounts through our loyalty rewards program and also through our ‘The More You Buy the More You Save’ program.

Please note that discounts are not stackable.

Can I Use The New Patient (First Time Discount) On All Products?

There may be occasional restrictions, but it is typically applied to your entire purchase. Please check the website at the time of order for any restrictions.

Discounts are not stackable and are only eligible on full-priced items.

What Is Your Buy More Save More Pricing?

Our Buy More Save More includes the following:

Spend $150 save 10%
Spend $250 save 20%
Spend $350 save 25%
Spend $450 save 30%

Applies to regular priced items only. Cannot be combined with other discounts or offers.

Products

Do You Machine Or Hand Trim?

We hand trim our products and take meticulous care of our trim. We believe in many cases people can trim too tightly, preventing the patient from being able to see the distinct leaf structure of each strain. Our team is trained on our preferred trim methods and inspected routinely.

What Is The Difference Between Chemd And Chemdog?

We are promoting ChemDog as a blanket term for the real ChemDog strains: “Chem 91”, “ChemD” & “Chem 4”. There are multiple ChemDog’s, each is unique and equally potent – With the “ChemD” being among the most popular and sought after, although we all have our favorites.

Are All Tiers Hand-Trimmed?

Yes.

Are Your Products And Seeds Organic?

The USDA does not designate organic cannabis products. However, we do grow cleanly using only organic growing methods.

What Is The Difference Between The $60/Eighth And The $50/Eighth?

The quality of the flower and how it is grown is the same, but the genetics are what determine the price. Genetics that are harder to find, limited runs, or offer a more complex structure or terpene profile are in the higher price point.

All of our flower is grown in a clean environment using only organic growing techniques. We hand water and hand trim all of our flower.

Do You Grow In Soil?

Yes, we do.

Loyalty Rewards & Discounts

How Does Your Loyalty Rewards Program Work?

We offer a One Plant loyalty rewards program that gives up to 10% back on all purchase. Sign up here and learn more.

You can also text ‘ONEPLANT’ to 954-280-6907.

How Can I Check My Rewards Points?

When you sign into our e-commerce site and place an order, your points balance will show in your cart at check-out. To use points, please put a note in the comments box at checkout letting us know which reward you would like to use. You can also check your points by going to this link and accessing your points wallet here.

Order Cancellations & Revisions

What Is Your Cancellation Policy?

Should you need to cancel your order, please reach out to customer service asap or cancel your order online. Once your order is cancelled you will be required to place a new order online and go through the checkout/verification process.

Customer service: 1-877-308-3344

 

What Is Your Cancellation Policy Prior To Scheduling?

Once your order is received and processed, our Logistics team will contact you on the phone number listed on your online order. We will attempt to contact you via telephone, email (if provided) and text message (cell phones only), or any combination of these. (Stores using telephone only at this time). Unfortunately after 3 unsuccessful attempts or 36 hours (Mon-Fri), whichever comes first, your order will be cancelled and you will have to replace it at oneplant.us

Can I Make Changes To An Order Already Placed?

Unfortunately, if you would like to make revisions to an order that has already been scheduled with our Logistics team, you will have to cancel your order and replace it online with your new items.

What Is Your Return Policy

One Plant medical marijuana products are subject to all state laws and regulations. We meticulously grow, cure, and test our cannabis for quality and safety. Due to the nature of medical marijuana products, all sales are final. Damaged or defective products may be exchanged for a new product of the same category and/or value as the returned product within 2 days of purchase. In the event an item in the same category and/or value is not currently available a store credit for the purchase price will be issued. Item must be returned with a patient receipt, in its original packaging, with patient labels, and batch numbers. Empty cartridges may not be returned for any reason. One Plant reserves the right to test and determine if a product and/or device is defective.

Payments

What Types Of Payment Do You Take?

We accept cash, CanPay, or Hypur.

Sign up for CanPay here.
Sign up for Hypur here.

Packaging

Is Your Packaging Recyclable?

All of our products will be packaged in Calyx containers. These products are American made highest pharmaceutical grade, include sealing technology beneficial to preserving cannabis, and are both recyclable and biodegradable.